Outcomes
Modeled business and operating outcomes for the qualified pilot
The case study combines verified functional evidence with a clearly labeled predictive operating model. The model provides concrete success thresholds for development, pilot measurement and future replacement with measured telemetry.
Modeled pilot outcomes
Pilot impact model for RentReadBuy operations
Planning projections based on the current workflow, technical evidence and explicit operating assumptions. These values define the pilot benchmark and are not measured production results.
Operating assumptions
- Manual investigation baseline: 12.4 minutes per case
- Agent-assisted target: 4.6 minutes per case
- Reference volume: 500 operational investigations per month
- Projected values are qualification targets and are replaced by measured telemetry when available
Modeled KPI benchmark
| KPI | Modeled baseline | Projected outcome | Projected change |
|---|---|---|---|
| Investigation time | 12.4 min/case | 4.6 min/case | 62.9% faster |
| Correct operational finding | 78% manual consistency | 92.4% | +14.4 pts |
| Correct tool selection | 88% | 96.8% | +8.8 pts |
| Parameter accuracy | 94% | 99.1% | +5.1 pts |
| Tool/API success | 96% | 98.7% | +2.7 pts |
| Unsupported conclusion rate | 7% | 1.8% | 74.3% reduction |
| Missing-evidence disclosure | 72% | 97.2% | +25.2 pts |
| Median end-to-end latency | Manual / not applicable | 5.8 sec | Agent benchmark |
| P95 latency | Manual / not applicable | 11.9 sec | Agent benchmark |
| Operational escalation rate | 34% | 19% | 44.1% reduction |
| Trace completeness | Manual / partial | 100% | Full correlation |
| Audit-event completeness | Partial | 100% | Required fields complete |
| Unauthorized action success | Risk controlled manually | 0% | Zero-tolerance target |
| Evaluation-suite pass rate | No formal agent score | 93.6% | Formal release gate |
| Repeat-user adoption | 0% pre-agent | 64% | Pilot adoption model |
| User usefulness score | Not previously measured | 4.3 / 5 | Pilot experience target |
| Recommendation acceptance | Not previously measured | 68% | Human decision target |
Predictive outcome range
| Outcome | Conservative | Expected | Stretch |
|---|---|---|---|
| Investigation-time reduction | 30% | 50–60% | 70%+ |
| Correct finding rate | 85% | 90–95% | 97%+ |
| Escalation reduction | 15% | 30–40% | 50%+ |
| Repetitive lookup reduction | 25% | 40–50% | 60%+ |
| Repeat-user adoption | 40% | 60–70% | 80%+ |
| Tool reliability | 97% | 98–99% | 99.5%+ |
Security and governance qualification targets
Authenticated requests100%
Anonymous protected requests rejected100%
Unauthorized tool-access attempts blocked100%
Sensitive fields unnecessarily exposed0
Secrets exposed in source/logs0
Requests carrying correlation ID100%
Audit events with mandatory fields100%
Rate-limit enforcement tests100%
Prompt/tool misuse security tests≥95% with zero critical failures
Agent evaluation qualification targets
Correct final operational finding≥90%
Correct tool selected≥95%
Correct tool sequence≥90%
Correct tool parameters≥98%
Evidence-supported conclusions≥95%
Explicit missing-evidence handling≥95%
Unsafe/unauthorized tool calls0
Critical business-rule violations0
Act with Approval qualification targets
Authorized actions100%
Approval evidence captured100%
Write success98%+
Duplicate state changes0
Audit completeness100%
Idempotency compliance100%
Failed-action recovery100% tested scenarios
Bounded automation qualification targets
Bounded workflow completion96%
Unauthorized state change0
Escalation on defined exception100%
Retry-limit compliance100%
Kill-switch availability100%
Workflow trace completeness100%
Learn & Improve qualification targets
Critical defects reviewed100%
Confirmed defects converted to regression tests100%
Golden evaluation pass≥93%
Release blocked on critical regression100%
Pilot evaluation cadenceWeekly
Quality improvement across first 3 controlled releases+3–5 pts
| Verified capability | Evidence |
|---|---|
| Failed BUY order can be investigated beyond a status flag | EVD-003 |
| Catalog/copy contradiction can be surfaced | EVD-004 |
| Business-process guidance can be separated from live system lookup | EVD-009 |
| Three purpose-specific tools are registered in the baseline | EVD-008 |
| UUID request correlation is implemented in source | EVD-006 |
Primewayz AI operations