Technical architecture
Salesorder remains transactional authority. The AI layer resolves intent and orchestrates bounded tools; deterministic services establish quantities and policy eligibility before evidence reaches the user.
| Layer | Responsibility | Must not do |
|---|---|---|
| Salesorder services | Authoritative transactional state and business records | Delegate transactional truth to the model |
| AI Enablement Gateway | Authentication, request context, scope, rate/timeout policy | Expose unrestricted database access |
| Agent orchestrator | Select bounded tools, assemble evidence, explain and recommend | Invent stock, policy or authorization |
| Rule services | Calculate shortages, holds, eligibility and other deterministic outcomes | Depend on free-form model judgement for protected calculations |
| Approval/action services | Enforce role, approval, idempotency and current-state revalidation | Execute from a natural-language instruction alone |
| Observability | Record versions, evidence, decisions, approvals and results | Lose lineage across a protected action |
Maps Orders, Inventory, Warehouse, Purchase Orders, customer rules and fulfilment actions to permitted AI assistance and retained human authority.
Role + resource scopeSeparate action toolsRequired for protected actionRequired before executionCorrelation trace records user role, order, SKUs, warehouses, tools, source versions, rule results, evidence references, recommendations, approval state and action status.
SOAI-REQ-004817SO-12547ORDER_LINE_SHORTAGE4NONENOT_REQUESTEDPrimewayz AI enablement for enterprise operations