01
Resolve
Resolve the authoritative order
SO-12547 resolves to Kumar Agencies with six active lines and current Processing status.
Operational proof case 01
Order Exception Investigation: SO-12547
A synthetic wholesale order demonstrates how the agent identifies the actual fulfilment blocker without confusing expected replenishment with currently allocatable inventory.
Live request
Why is order SO-12547 still processing, and what can operations safely do next?
Tool / answer mode
investigate_order_exception(orderId: SO-12547)Returned evidence
What the system actually returned
- Customer
Kumar Agencies- Order lines
6- Order value
₹64,400- Affected SKU
WH-4821- Ordered / allocatable
12 / 8- Shortfall
4 units- Incoming PO
PO-8841 · 20 units · 19 Sep- Partial shipment
Permitted
Agent workflow
What changed from request to operational outcome
02
Evidence
Assemble line, inventory and allocation state
Five lines are fully allocatable. WH-4821 requires 12 units and only 8 are currently allocatable.
03
Validate
Run deterministic shortage and eligibility rules
ORDER_LINE_SHORTAGE and FULL_ALLOCATION_BLOCKED are true. PARTIAL_SHIPMENT_ELIGIBLE is also true for this customer.
04
Replenishment
Keep future supply separate from current availability
PO-8841 is confirmed for 20 units expected 19 Sep; it explains future replenishment but does not remove the current four-unit shortage.
05
Recommend
Present permitted resolution options
Hold for complete fulfilment or prepare a partial shipment. Substitute review appears only if an approved substitute exists.
06
Control
Stop before protected execution
No order, allocation or shipment state is changed until an authorised user approves a prepared action and current state is revalidated.
One line prevents full allocation; safe options are evidence-qualified
The investigation identifies a four-unit WH-4821 shortage, preserves the distinction between current and incoming stock, and returns only options permitted by customer and operational rules.
Control boundary
What the agent was not allowed to do
No direct inventory mutation
No automatic partial shipment
No invented substitute
No shipment release without authority
Incoming stock never represented as available
Evidence artifact
Inspect the interaction behind this case
SO-12547 order exception trace
Synthetic trace showing five fully allocatable lines and one WH-4821 line with 12 ordered, 8 allocatable and a four-unit shortfall, plus confirmed incoming stock and a partial-shipment rule.
- Order
SO-12547- SKU
WH-4821- Ordered
12- Allocatable
8- Shortfall
4- Incoming PO
PO-8841 · 20 · expected 19-Sep- Partial shipment
Permitted- Write action
NONE
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