Operating lifecycle · Resolve

Resolve the exact transactional context before reasoning

The workflow starts by identifying the authoritative order, customer, line, SKU, warehouse scope and user authority.

Stage responsibility

Establish a unique operational target and the permissions that apply to the request.

Inputs
  • Order ID or operational request
  • Authenticated user and role
  • Current order/customer context
Output

Resolved order, customer, lines, scope and authorization context.

Does not

It does not infer an order from vague similarity when authoritative resolution is ambiguous.

Where this stage is demonstrated

Real cases that exercise Resolve

Verified case SOAI-E04

Order Exception Investigation

A synthetic wholesale order demonstrates how the agent identifies the actual fulfilment blocker without confusing expected replenishment with currently allocatable inventory.

Blocker confirmed One line prevents full allocation; safe options are evidence-qualified
Open case
Verified case SOAI-E05

Inventory Risk Investigation

The same evidence model is used to identify which open orders are exposed to a SKU shortage and how confirmed replenishment changes the risk horizon.

Risk explained Current shortage and future replenishment are kept as separate operational states
Open case
Verified case SOAI-E06

Warehouse Fulfilment Investigation

A synthetic multi-warehouse case demonstrates how the agent can surface a technically feasible alternate fulfilment path while retaining allocation and approval controls.

Feasible path found Alternate stock is surfaced without silently reallocating the order
Open case

Stage controls

Controls applied at this stage

Unique identifier validation
Role scope
Active-record checks
Safe ambiguity failure

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